配送ポリシー
How does shipping & delivery work?
✔︎ Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.
Delivery timeframes vary depending on your location. Currently, we only offer standard shipping. With standard shipping, you can expect your order to arrive within 2 to 8 business days. We currently offer free shipping in the United States. International shipping will be automatically calculated based on our partner rates with UPS, USPS and DHL.
We primarily use UPS and DHL for most deliveries within the US and abroad.
**Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above.
What is your returns policy?
✔︎ We offer free returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
- Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be returned in the original packaging, and in ‘as new’ condition.
- You must provide a photo of your item/s prior to shipping so we can assess the condition.
** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.
Please email mari@mugicmotion.com to initiate your return.